杰伊·海泽（Jay Heizer） 荣誉退休教授，退休前是美国得克萨斯州卢萨伦大学Jesse H. Jones工商管理讲座教授，拥有亚利桑那州立大学管理学与统计学博士学位。海泽博士的实践经验非常丰富，先后在富润格、西屋空气制动器、通用动力等公司工作。一直积极从事运作管理和管理信息系统方面的企业咨询活动，咨询企业包括菲利普·莫里斯、凡士通、迪克思集装箱、哥伦比亚工业和田纳柯等。拥有美国运营管理协会（APICS）颁发的生产与库存管理认证（CPIM）证书。
Welcome to your operations management (OM) course. In this book, we present a state-of-the art view of the operations function. Operations is an exciting area of management that has a profound effect on productivity. Indeed, few other activities have as much impact on the quality of our lives. The goal of this text is to present a broad introduction to the field of operations in a realistic, practical manner. Even if you are not planning on a career in the operations area, you will likely be working with people in operations. Therefore, having a solid understanding of the role of operations in an organization will be of substantial benefit to you. This book will also help you understand how OM affects society and your life. Certainly, you will better understand what goes on behind the scenes when you attend a concert or major sports event; purchase a bag of Frito-Lay potato chips; buy a meal at an Olive Garden or a Hard Rock Cafe; place an order through Amazon.com; board a flight on Alaska Airlines; or enter a hospital for medical care. More than one and a half million readers of our earlier editions seem to have endorsed this premise.
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