Chapter 1 International Business Communications Chapter 2 Business Letter Chapter 3 Memorandum,Minutes and Telephone Note Chapter 4 Electronic Communications Chapter 5 Establishing Business Relations Chapter 6 Credit Inquiry Chapter 7 Inquiry Chapter 8 Quotations and Offers Chapter 9 Counter-offers and Business Negotiation Chapter 10 Orders and Conclusion of Business Chapter 11 Contracts Chapter 12 Shimment Chapter 13 Insurance Chapter 14 Payment Chapter 15 Complaints and Apologies Chapter 16 Sales and Promotions Chapter 17 Business Arrangement and Sociality Glossary