Chapter 1 The Introduction to Business Letter Writing(商务信函写作) Chapter 2 Establishing Business Relations(建立业务关系) Chapter 3 Enquires and Offers(询盘与发盘) Chapter 4 Counter-Offers(还盘) Chapter 5 Conclusion of Business(成交) Chapter 6 Establishment of and Amendment to L/C(信用证的开立与修改) Chapter 7 Follow-up Service(售后服务) Appendix Answers to the Practices(习题答案) 参考文献 后记