Unit 1Receiving Visitors
Part ⅠRead and Talk
Conversation 1Receiving Visitors
Conversation 2Dinners and Banquets
Conversation 3Seeing Visitors off
Part ⅡPractical Writing
1. Toast
2. Welcome Speech and Answering Speech
3. Farewell Speech and Sendoff Speech
4. Visitors Registration Form
Part ⅢExercises
Part ⅣSupplementary Reading
Getting Some Knowledge of a Secretary
Unit 2Entertaining Guests
Part ⅠRead and Talk
Conversation 1Recreational Activities
Conversation 2Arranging Sightseeing
Conversation 3Shoppin
Part ⅡPractical Writing
1. Itinerary
2. Greeting Card
3. Letters of Congratulations
4. Tour Guide Speech
Part ⅢExercises
Part ⅣSupplementary Reading
What Makes an Efficient Secretary?
Unit 3Phones, Faxes and Emails
Part ⅠRead and Talk
Conversation 1A Business Call
Conversation 2Booking Tickets
Conversation 3Hotel Reservation
Part ⅡPractical Writing
1.Telephone Message
2. Email
3. Faxes
Part ⅢExercises
Part ⅣSupplementary Reading
The Traditional and Modern Offices
Unit 4Invitations
Part ⅠRead and Talk
Conversation 1Invitation to a Dinner
Conversation 2Invitation to a Trade Fair
Conversation 3Declining an Invitation
Part ⅡPractical Writing
1. Invitation and Reply
2. Letters of Invitation
3. Visiting Card
Part ⅢExercises
Part ⅣSupplementary Reading
Social Customs about Invitations in America
Unit 5Plans, Reports and Summaries
Part ⅠRead and Talk
Conversation 1Discussing Plans
Conversation 2Making Schedules
Conversation 3Giving Reports
Part ⅡPractical Writing
1. Plan
2. Report
3. Summary
Part ⅢExercises
Part ⅣSupplementary Reading
Diaries and Planning
Unit 6Conferences and Exhibitions
Part ⅠRead and Talk
Conversation 1Meeting Arrangements
Conversation 2During the Interval of the Meeting
Conversation 3Attending the Exhibition
Part ⅡPractical Writing
1. Notifications of Meetings
2. Agendas
3. Minutes
Part ⅢExercises
Part ⅣSupplementary Reading
How to Take Minutes
Unit 7Filing Management
Part ⅠRead and Talk
Conversation 1Filing System
Conversation 2Filing Instructions
Conversation 3EFiling
Part ⅡPractical Writing
1. Memorandum or Memo
2. Bill and Form
3. Notice
Part ⅢExercises
Part ⅣSupplementary Reading
How to File Catalogues from Potential Suppliers Efficiently
Unit 8New Product Launch
Part ⅠRead and Talk
Conversation 1Preparing for New Product Launching
Conversation 2Issuing the Information about the New Product
Conversation 3Q&A Session
Part ⅡPractical Writing
1. Press Release
2. Poster
Part ⅢExercises
Part ⅣSupplementary Reading
Advertising a Product on the Internet
Unit 9Business Correspondence
Part ⅠRead and Talk
Conversation 1Inquiry and Offer
Conversation 2CounterOffer and CounterCounterOffer
Conversation 3Payment and Delivery
Part ⅡPractical Writing
1. Enquiry
2. Offer
3. Counter Offer
Part ⅢExercises
Part ⅣSupplementary Reading
Inquires and Offers
Unit 10Business Negotiations, Contract and Agreement
Part ⅠRead and Talk
Conversation 1Business Negotiations
Conversation 2Signing a Contract
Conversation 3After the Agreement
Part ⅡPractical Writing
Contract and Agreement
Part ⅢExercises
Part ⅣSupplementary Reading
How to Write an Effective Contract
Unit 11Complaints, Adjustments and Aftersales Services
Part ⅠRead and Talk
Conversation 1Complaints
Conversation 2Adjustments
Conversation 3AfterSales Services
Part ⅡPractical Writing
Letter of Complaint or Claim and Their Replies
Part ⅢExercises
Part ⅣSupplementary Reading
What You Need to Know for Writing an Apology Letter
Unit 12Job Hunting
Part ⅠRead and Talk
Conversation 1Before the Interview
Conversation 2At the Interview
Conversation 3Follow up the Interview
Part ⅡPractical Writing
1. Letters of Jobapplication
2. Resume
Part ⅢExercises
Part ⅣSupplementary Reading
Jobs Rethink Necessary