Unit 1At the Travel Agency
Part ⅠListening and Speaking Activities
Part ⅡReading Passage
Part ⅢSimulated Training:Reception Work at the Travel Agency
Exercises
Unit 2Welcoming Speech
Part ⅠListening and Speaking Activities
Part ⅡReading Passage
Part ⅢSimulated Training:Welcoming Speech
Exercises
Unit 3At the Travel Agency
Part ⅠListening and Speaking Activities
Part ⅡReading Passage
Part ⅢSimulated Training:Making Airline Reservations
Exercises
Unit 4Meeting the Local Guide
Part ⅠListening and Speaking Activities
Part ⅡReading Passage:A Brief Introduction to Chinese Tourist Cities (1)
Part ⅢSimulated Training:Meeting the Local Guide
Exercises
Unit 5City Sightseeing
Part ⅠListening and Speaking Activities
Part ⅡReading Passage:A Brief Introduction to Chinese Tourist Cities (2)
Part ⅢSimulated Training:Tour Guiding—City Sightseeing
Exercises
Unit 6Sightseeing:Natural Scenery
Part ⅠListening and Speaking Activities
Part ⅡReading Passage:Natural Scenery (1)
Part ⅢSimulated Training:Tour Guiding—Natural Scenery
Exercises
Unit 7At the Hotel
Part ⅠListening and Speaking Activities
Part ⅡReading Passage:Natural Scenery (2)
Part ⅢSimulated Training:Checking in at the Hotel
Exercises
Unit 8At the Restaurant
Part ⅠListening and Speaking Activities
Part ⅡReading Passage
Part ⅢSimulated Training
Exercises
Unit 9Shopping
Part ⅠListening and Speaking Activities
Part ⅡReading Passage
Part ⅢSimulated Training:Shopping with the Tourists
Exercises
Unit 10Handling Complaints
Part ⅠListening and Speaking Activities
Part ⅡReading Passage
Part ⅢSimulated Training:Handling Tourists’ Complaints
Exercises
Unit 11The Famous Scenic Spots in Chinese Cities
Part ⅠListening and Speaking Activities
Part ⅡReading Passage
Part ⅢSimulated Training
Unit 12The Unique Mountains and Gardens in China
Part ⅠListening and Speaking Activities
Part ⅡReading Passage
Part ⅢSimulated Training
Unit 13The Scenic Spots in the Red Tourism
Part ⅠListening and Speaking Activities
Part ⅡReading Passage
Part ⅢSimulated Training
Unit 14Practical Writing
Part ⅠBusiness Letters
Part ⅡInvitation
Part ⅢEnquiry,Reservation and Confirmation
Part ⅣLetters of Complaint and Reply
Part ⅤTour Contracts
Part ⅥReports to Customs